Welcome back! Click to view our re-opening guidelines

We are excited to announce that as of Tuesday, 6/1/21, we will be inviting our clients back into the clinic for appointments! Please take a look at the following guidelines before your appointment:

-We will allow clients with appointments to come into the clinic, please limit one person per appointment
-We will continue to provide curbside care for those needing to drop off their pet, pick up food/prescriptions, or who prefer curbside appointments
-Please continue to use Televet Flow or give us a call to let us know you have arrived at the clinic
-We will not require masks for those who have been vaccinated

We have learned much over the past year, and we want to express the following thoughts as we embark on yet another adaptation of how we provide our services:

First, we are grateful for your continued trust following a challenging year! We aim to continue providing plenty of time for thorough communication about your pets’ needs.

We learned over the past year that on average our patients experience less stress with less noise and activity. As such, only clients with appointments will be allowed in the clinic at any given time.

We are happy to continue to provide curbside care to all clients in need of dropping their pet off, picking prescriptions or food up, or if they simply liked curbside care over the last year.

We encourage all of our clients to utilize our phone system and texting system to help make visits more efficient and comfortable. While we do have a doorbell on the front of the clinic that will get our attention, the best way for you to let us know you have arrived is to either call or text us!

Finally, we encourage as few family members as possible to join your pets for their appointments. Again, your pets experience less stress when noise and activity is at a minimum!

We look forward to continuing to serve you and your pets. We thank you for your ongoing trust, and encourage you to call/email/text with any questions you have.

Thank you!

Due to the ongoing fight with COVID-19, Community Pet Healthcare will continue to follow recommended guidelines when interacting with our clients and team.

The following policies will apply indefinitely to both our clients and team members:

  • We will continue serving our clients through curbside care. This means that clients are not allowed inside the building. Please do not come up to the door unless specifically directed to by one of our team members. Please stay in your car and give us a call or send a message over TeleVet Flow when you have arrived for your appointment or to pick up a prescription. One of our team members will come out to your car to collect your pet(s). We have marked bins outside of our clinic on days we are open for contact-less prescription and food pick-ups.
  • We ask that all clients wear a mask when interacting with our team. Our team will be wearing masks at all times to help keep everyone safe and healthy and we ask that you do the same.
  • We will be conducting the majority of client-interaction through phone or video calls as well as text messages. You will be sent paperwork ahead of your appointment through TeleVet Flow. We ask that you please fill this out before your appointment. We have attempted to make this process very simple and would love your feedback on how we can continue to improve.
  • When it comes time for payment, you will be asked to pay for your pet’s visit and any medications/food through TeleVet Flow; this allows us all to remain as contact-less as possible.
  • If you are not able to use TeleVet Flow, we will be happy to go over information and take payment over the phone.
  • If you have any symptoms of illness including but not limited to: cough, fever, chills, headache, sore throat, congestion, etc. please let us know ahead of time so we can reschedule your pet’s appointment.
  • We ask for your continued patience and understanding as we work hard to meet the needs of all our clients and patients. We will continue to take the time we need to give the best care to every patient, which might mean some delays during your appointment time.

We understand that these are difficult times and everyone’s desire for normalcy. We also would love to go back to the old normal. We continue these precautions to do our part in fighting COVID-19 so that we can maybe go back to “normal” again someday. We greatly appreciate your compliance, understanding, and patience with these policies.

We greatly appreciate each and every one of you and the opportunity to care for each of your pets!